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We are proud to offer international shipping services that currently operate in over 200 countries worldwide. Nothing means more to us than bringing great value and service to all BTS fan around the world. We will continue to grow to deliver the best BTS merchandise and the best service to meet your need.
Shipping time varies by location. These are our estimates using Our International Shipping Courier:
Last updated September 1, 2021
|Location||*Estimated Shipping Time|
|United States,||10-14 business days|
|United Kingdom, Canada||10-20 business days|
|Europe||10-20 business days|
|Australia, New Zealand||10-20 business days|
|East Asia||7-10 business days|
|Southeast Asia||20-45 business days|
|Middle east||20-45 business days|
|Mexico, Central America, South America||30-45 business days|
*This doesn’t include our 2-4 day processing time.
Sure, we will send your order tracking information & tracking link within 1-3 business days after you placed your order. We will always make sure to provide it as quickly as possible!
If you placed your order with an standard shipping, your order will be protected meaning that if your package is not arrived within 45 days, we will be happy to make a full refund without question asked, and we will be also happy to resend/replace another package (the same items) in your order for free
If you placed your order with an insured shipping, your order will be protected meaning that if your package is not arrived within 30 days, we will be happy to make a full refund without question asked, and we will be also happy to resend/replace another package (the same items) in your order for free
Depending on the country you live, shipping internationally usually takes 45 days at most but for example if you live in the US, Europe or East Asia, it takes only 20 days for the package to arrive + 3 processing days. For rare cases, shipping may take longer due to weather and waiting for airline to transfer the package.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.
Questions / Concerns?
If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by facebook live chat or email, firstname.lastname@example.org
We will always do our best help you ~ 🖤