Shipping & Delivery
Updated: April 1, 2020
We understand that when you make an order, you want your BTS merch as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We own and operate two distribution centers, one in South Korea and one in China. Additionally, we work closely with our vendors in order to have the product shipped directly to you from their warehouse if that means you will get the product faster.
Items will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock - Ships Within 2 business days". These products will ship same or two business day. The earlier in the day the order is placed, the better the chance it will ship that day.
BELOW ARE QUESTIONS WE RECEIVED THE MOST FROM ARMY!
- DO YOU SHIP WORLDWIDE?
We are proud to offer international shipping services that currently operate in over 200 countries worldwide. Nothing means more to us than bringing great value and service to all BTS ARMYs around the world. We will continue to grow to deliver the BEST BTS merchandise and the BEST service to meet your need.
- HOW MANY DAYS DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates using Our Priority International Shipping Courier:
Last updated April 1, 2020
|Location||*Estimated Shipping Time|
|United States, United Kingdom, Canada||8-14 Business days|
|8-14 Business days|
|Europe||14-20 Business days|
Australia, New Zealand
|14-20 Business days|
|Southeast Asia||20-45 Business days|
|Middle east||20-45 Business days|
Mexico, Central America, South America
|30-45 Business days|
*This doesn’t include our 2-4 day processing time.
- DO YOU PROVIDE TRACKING INFORMATION?
Sure, we will send your order tracking information & tracking link within 1-3 business days after you placed your order. We will always make sure to provide it as quickly as possible!
- HOW TO TRACK MY ORDER?
- WHAT IS A STANDARD SHIPPING?
If you placed your order with an standard shipping, your order will be protected meaning that if your package is not arrived within 45 days, we will be happy to make a full refund without question asked, and we will be also happy to resend/replace another package (the same items) in your order for free
- WHAT IS AN INSURED SHIPPING?
If you placed your order with an insured shipping, your order will be protected meaning that if your package is not arrived within 30 days, we will be happy to make a full refund without question asked, and we will be also happy to resend/replace another package (the same items) in your order for free
- WHERE IS MY PACKAGE
Depending on the country you live, shipping internationally usually takes 45 days at most but for example if you live in the US, Europe or East Asia, it takes only 20 days for the package to arrive + 3 processing days. For rare cases, shipping may take longer due to weather and waiting for airline to transfer the package.
- MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
- MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT
We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.
Questions / Concerns?
If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by facebook live chat or email, email@example.com.
We will always do our best help you ~