Shipping & Delivery

DO YOU SHIP WORLDWIDE?
We are proud to offer international shipping services that currently operate in over 200 countries worldwide. Nothing means more to us than bringing great value and service to all BTS ARMYs around the world. We will continue to grow to deliver the BEST BTS merchandise and the BEST service to meet your need.


HOW MANY DAYS DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates using Our First Class Free Shipping Courier: 

Last updated July 3, 2019 

Location *Estimated Shipping Time
United States, United Kingdom, Canada 8-14 Business days
East Asia
8-14 Business days
Europe 14-20 Business days
Australia, New Zealand
14-20 Business days
Southeast Asia 20-45 Business days
Middle east 20-45 Business days
Mexico, Central America, South America
30-45 Business days

*This doesn’t include our 2-4 day processing time.


DO YOU PROVIDE TRACKING INFORMATION?

Sure, If you need a tracking number to track the status for your order, kindly contact us at support@btsmania.com within 4-7 business days after you receive an confirmation shipping email from us. We will always make sure to provide it on time!


HOW TO TRACK MY ORDER?
You can track your order by navigating to our 'track order' page, enter your tracking number or you may also try to track your order here: https://www.17track.net/en



WHAT IS AN INSURED SHIPPING?

If you placed your order with an insured shipping, your order will be protected meaning that if your package is not arrived within 45 days, we will be happy to make a full refund without question asked, and we will be also happy to resend/replace another package with the same item in order for free.



WHAT IS A STANDARD SHIPPING?
Standard shipping is similar as the insured shipping, the difference is that we can only make a full refund if your package is not arrived within 45 days after it's being shipped out. 



WHERE IS MY PACKAGE
Depending on the country you live, shipping internationally usually takes 45 days at most but for example if you live in the US, Europe or East Asia, it takes only 20 days for the package to arrive + 3 processing days. For rare cases, shipping may take longer due to weather and waiting for airline to transfer the package. 



MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 8 business days ago and there is still no information on your tracking number, please contact us.  



WHAT DOES IT SHOW ON THE TRACKING PAGE WHEN MY PACKAGE IS ARRIVED?

Shipping & Delivery




MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT

We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.

If you have any other questions, please contact us and we will do our best to help you out.