All orders can be cancelled 12 hours after an order is placed. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
ARMYs satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received a wrong order or your package is arrived broken, you may also request a refund or reshipment but you must provide us with a picture.
We will NOT make refund or reshipment if:
- Your order did not arrive due to factors within your control (i.e providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BTS MANIA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of BTS MANIA
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page or email us at email@example.com.
* Please noted that we do not responsible to pay for the return shipping fee.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
* Please note that we will deduct 5.9% + $0.60 for order cancelation due to the fee incurred by our payment gateway.
For more informations about refund, you may email us at firstname.lastname@example.org